Refund, Return & Exchange

 

​We want you to feel confident shopping with Love & Faye. Eligible items may be returned under the following conditions:

• A return must be requested and shipped back within 14 days of delivery.

• Items must be unused, unopened, and in their original condition.

• Items must be returned in their original packaging, with all labels and materials included.

• Please include your order number or a copy of your invoice with your return.

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Returns or exchanges requested after the 14-day return period will not be accepted.

If your order arrives damaged, defective, or incorrect, please contact Love & Faye promptly and provide photos of the product and packaging so we can assist you.

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​Step 1: Submit Your Request

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Click Return & Order Support and complete the form with your order information and the type of assitance you need-return, refund, exchange, or damaged/defective item.  If your candle arrived damaged, please include clear photos of the candle and its packaging.

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Step 2: Prepare Your Return

If your return is approved and you are instructed to send the item back, carefully pack it in its original packaging whenever possible.  Include your order number or a copy of your invoice inside the package.

Items damaged due to improper return packaging may not qualify for a refund. 

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Step 3: Ship Your Return

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Follow the return instructions provided by Love & Faye.  If you are responsible for return shipping, please use a trackable shipping method and keep your receipt and tracking information until your return has been completed.

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Step 4: Return Review

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Once your return is received, we will inspect the item to confirm that it meets our return requirements. You will receive an email once your return has been reviewed.

Approved refunds will be issued to your original payment method. Please allow 3–5 business days for Love & Faye to process an approved refund. Additional processing time may be required by your bank or credit card provider.

Original shipping charges are non-refundable unless the return is due to an item that arrived damaged, defective, or incorrect.

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Sale Items

Sale, clearance, and promotional items are final sale and cannot be returned, refunded, or exchanged unless the item arrives damaged, defective, or incorrect.

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Non-Returnable Items

​To protect the quality and integrity of our products, the following items are not eligible for return, refund, or exchange:

• Sale, clearance, or discounted items

• Gift cards

• Candles or products that have been opened, burned, used, or altered

• Custom or personalized items

• Items that are no longer in their original condition or are not suitable for resale

Damaged or Defective Items: If an item arrives damaged or defective, please contact Love & Faye promptly. These items will be handled according to our damaged-item policy and are not automatically considered final sale.